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FAQs
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General Information
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Ask A Question
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| Question: | How much does my freight weigh?
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| | Answer: | Please use the attached worksheet to calculate the weight of the cores you are shipping to PMP. Type in the number of items in "Quantity" column and the worksheet will automatically update. This worksheet will allow you to quickly determine if your freight shipment qualifies for the PMP Freight Program. Please include a copy with your shipment. Freight Calculation |
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| Question: | What products does PMP Corporation remanufacture?
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| | Answer: | PMP remanufacturers nearly all brands of service station equipment since 1950. Click here for a copy of our PMP Line Card |
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| Question: | How do I set up an account with PMP Corporation?
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| | Answer: | PMP Corporation sells through petroleum equipment distributors. You may contact us or one of our Sales Reps to receive additional information. |
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| Question: | What is a core? |
| | Answer: | A core is a part in need of repair that is exchanged for a rebuilt part of the same type. |
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| Question: | What is PMP's Return Policy?
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| | Answer: | If you wish to return unused PMP items ordered in error or no longer needed, the following charges will apply:
* Under 90 days- No restocking charge except our shipping costs
* Over 90 days & up to 1 year- 15% restocking charge
* 1-2 years- 25% restocking charge
* 2-3 years- 50% restocking charge
* Over 3 years- Core Value
* Not in saleable condition- Core Value
* Models no longer remanufactured- Core Value
Units must be unused, in original PMP carton/packaging and in saleable condition.
The amount of exchange or credit will be determined by using the price schedule in effect at the time of sale. This will be determined by the date code on carton and/or unit.
To insure proper handling and credit, we ask that you call our Customer Service Department at 1800-243-6628 for instructions before returning merchandise to us. |
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| Question: | What is PMP's Warranty Policy?
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| | Answer: | We warrant our products to be free from defects in material and workmanship for a period of time. With the exception of Electronic Printers, all of our products have a 1 year warranty. Electronic Printers have a 90 day warranty. This period of time is measured from the date of shipment from a distributor's stock. Within the warranty period, we will repair or replace such products that are returned to us and found to be defective upon examination. This warranty will not apply to any product that has been altered or repaired by persons other than our authorized agents or employees.
DISCLAIMER The provisions of this "Warranty Policy" are our sole obligation and exclude all other warranties of merchantability, expressed or implied. Further, there are no warranties which extend beyond the above.
LIMITATION OF LIABILITY In the event of any claim for breach of our obligations, whether expressed or implied, and particularly in the event of any claim of a breach of the warranties contained in our "Warranty Policy" above or any other warranties, expressed or implied which might, despite the "Disclaimer" above be determined by a court of law, PMP shall under no circumstances be liable for any consequential damages, or losses or expenses arising in connection with the use of, or inability to use, our goods for any purpose whatsoever. |
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| Question: | Do I need an RGA to return an item to PMP?
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| | Answer: | You may need to request an RGA if:
* We have advanced an item to you for a warranty item you are returning. An RGA on the returned warranty item alerts us to issue a credit.
* You received an incorrect item and we re-shipped the correct one. An RGA is needed to return the incorrect item so we can issue a credit.
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